Does 'widevine' show up in 'chrome://components' now? 5) If you do not have the 'WidevineCDM' folder, I guess go ahead with Eric's advice of uninstalling and reinstalling Chrome itself. Thanks for your help in getting to the bottom of this! Nov 21, 2014 - Widevine media optimizer is a plugin required to run movies from my library. Oops got it working by going to chrome instead of firefox weird. Downloading Widevine Media Optimizer Chrome Free The program can not be downloaded: the download link is not available. External download links have become invalid for an unknown reason.
The instructions below have not worked for me. My Netflix service worked two days ago and now it will not play anything on the site because of a Chrome failure. This is a Google issue and Google is not acting. My Chrome browser is not updating WidevineCDM - it just notifies me that it is not updated so that says that Chrome has no way of correcting itself.
I have updated things from that page other times but WidevineCDM will not update. Why is it that users have to jump through hoops to close gaps that Google and Microsoft etc won't address with a fix? JUAN NAVA 4/6/2015, 13:39 น. Chrome no longer supports Silverlight, for some reason, and Netflix has stepped back from HTML5 for some reason. Without official statements, I won't speculate.
I can say the above solution worked for me, and had added benefits - I am now using a much smaller percentage of CPU and RAM for some reason while running the same number of Chrome tabs. Again, I won't speculate beyond my belief that my Chrome data was corrupted. I recently upgraded to Windows 10. I also have all my bookmarks, etc from before as a result of copying the Default folder to the new User Data folder. It only takes a few minutes, so if all else fails give it a try. It is an integrated component of Google Chrome, so there is no need to install it.
You can try the troubleshooting tips above, one of which will most likely work for you. The solution I posted is one I found for myself after trying all else.
It solved the problem for me, so I do recommend that you try it. Here is is again: I closed Chrome completely from task manager.
Navigated to App DatalocalGoogleChromeUser Data and renamed the chrome folder Chrome.old. Then I uninstalled Chrome and reinstalled it. Again closed Chrome and went back to App DatalocalGoogleChromeUser Data and deleted the folder named Default. I went to Chrome.old and copied the old default folder over to the new User Data folder, deleted Chrome.old and everything worked as intended. Darrin Hess 12/8/2015, 3:58 น. If you expand App Data, then expand Local, then expand Google, you will find a folder named Chrome.
Right click on that folder and rename it Chrome.old. Go to control panelprograms and features and uninstall Chrome. Then download and reinstall Chrome and open it then close it.
Go back to App DataLocalGoogleChromeUser Data and find the folder named Default. Delete Default. Go to Chrome.oldUser Data and copy the folder named Default, then paste it in the new ChromeUser Data folder and delete Chrome.old. (If you have the folders expanded on the left side of Windows Explorer/File Explorer, you can simply drag the default folder from the old folder to the new one - but be certain it goes into User Data.). Had the method I described above not worked, I would have uninstalled Chrome, deleted all files related to Chrome and edited out all registry keys and then reinstalled Chrome after changing the sync setting to isolate this machine.
Since Netflix played on my other computers, I felt certain my default folder was not to blame, but suspected some corruption in my Chrome user profile on this particular machine. Deleting and replacing the user profile while preserving the default folder as I described above solved the problem for me and at least two other people who were quite as frustrated as anyone who reads this. It will only work if you follow the steps as I listed them above - but it will work. Then I would assume there is corruption in the Chrome user profile someplace, and suggest you scroll up a bit and follow the steps I outlined to retain your settings, bookmarks, etc while creating a new user profile.
It is not strictly necessary to reinstall chrome, but after I did so I noticed Chrome used a lot less of my computer's resources. The suggestion made to change Netflix settings may work for some, but I had already unchecked that box in mt Netflix settings. DOUG Doolittle 30/8/2015, 2:51 น. Close Chrome.
From Start (or Cortana in Windows 10), search folder options. Go there and under the view tab, check show hidden files and folders. Then in Windows Explorer (File Explorer in Windows 10), under your user name, find App Data, expand that and then expand local.
Expand local and find google. Open the Google folder and right click on the Chrome sub folder then rename it Chrome.old. Uninstall Chrome and reinstall it.
If you have synched with your Google account that should solve the problem. Open Chrome and Netflix should work. Show hidden files and folders. After closing Chrome, App DataLocalGoogle. Rename Chrome Chrome.old. Reinstall Chrome. Go to Netflix.
If your Chrome is not synched, see my earlier post above. Andre art cabeleleiro 9/9/2015, 9:40 น. I consider Netflix and any company like them purely entertainment, I do not NEED them. I will not pay an entertainment company money that does not provide adequate customer service. I personally felt it was out of line for Netflix to make it so we couldn't have a choice in how we wanted our videos to play back (i.e. They deleted the HTML5 only option, which forced everyone to use widevine), but more insulting to me was they did it without knowing the effect it would have or proper customer support to fix the problems it caused. When I was on the phone with tech support the guy was more intersted in trying to justify Netflix's position, then addressing the fact that I could not view any movies on a site I was paying for.
I was having the same problem and the recommended fix of going to chrome://components and clicking 'Check for Updates' continued returning 'Component is not updated' just like the original poster. I also followed a Netflix recommended fix of Ctrl+R, then entering%userprofile%/appdata then drilling down through Local/Google/Chrome/User Data/ then deleting the WidevineCDM folder. It was then directed to return to chrome://components and clicking 'Check for Updates', same result of 'Component is not updated'. I found out what was causing the problem. I have AVG Internet Security on my system.
I went into the options menu and clicked Exceptions. I then added the URL for Netflix. Now, every time I go to Netflix, I have no problem viewing the videos. If you don't have AVG, but you do have an antivirus program on your system, this could be why you are having viewing problems. You could always uninstall Chrome and reinstall it, however, the same problem will come back. It did for me.
1jckinnick 6/11/2015, 18:47 น. The answers are posted here. If Widevine CDM will not update, there is corruption in your Chrome user profile or elsewhere on your Chrome folders.
There are several posts above giving clear instructions for correcting the issue. The simplest and most likely fix is to navigate to App DatalocalGoogleChromeuser data and delete widevine CDM, restart your browser and try Netflix. If that doesn't work, you can find my post above giving instructions for more in-depth cleaning of your user profile while saving boookmarks, passwords, etc. If you expand App Data, then expand Local, then expand Google, you will find a folder named Chrome. Right click on that folder and rename it Chrome.old. Go to control panelprograms and features and uninstall Chrome.
Then download and reinstall Chrome and open it then close it. Go back to App DataLocalGoogleChromeUser Data and find the folder named Default.
Delete Default. Go to Chrome.oldUser Data and copy the folder named Default, then paste it in the new ChromeUser Data folder and delete Chrome.old. (If you have the folders expanded on the left side of Windows Explorer/File Explorer, you can simply drag the default folder from the old folder to the new one - but be certain it goes into User Data.).
There seem to be multiple issues which can cause this same result. Evidently, in your case, your security was blocking the plugin from working.
That has not been the case for myself and many others. I always suggest the simplest solutions first, and for those who do not have an issue with security attempting to update the plugin is the first logical step. Deleting the Widevine CDM folder is the next, and the slightly longer process after that. It really takes little longer than adding an exception to the firewall, lol. How do you know your antivirus wasn't the issue.
Maybe it was and you are just avoiding it, or just don't want to bother with checking it. I did research and found that Silverlight needs Widevine to work, for some reason. Before I added the exception, I went into Components and saw the version of Widevine. I then removed the folder and restarted Chrome. I updated Widevine and noticed it updated to the same version as before.
However, I thought perhaps the Widevine plugin got corrupted. Once I removed the Widevine and updated it, I then went into Netflix and it worked. The next night the same problem came back.
I then did what you suggested and removed Chrome and tried that. At first it worked. The next night it failed again.
I called Netflix and was told it was my antivirus. I have AVG, so I went in and put in and under Advanced Settings menu, a URL of Netflix as my exception. I saved it and closed Chrome. I then reopened Chrome, went to Netflix and the videos worked perfectly, every time.
So far it's been over a week, and no problems. Hhusted 7/11/2015, 13:01 น.
What version of Windows do you have? To get to it just do this: UsersYour account nameAppDataLocalGoogleChromeUser Data. Then highlight the WidevineCDM folder and delete it. Remove it from the Recycle Bin. Then restart your browser, whatever browser you have as your default. Then type chrome://components as the URL. Go down to WidevineCDM and click Check for Update.
Once the update is done, close your browser. Restart Chrome and go to Netflix. Your video should work. However, as I remarked in a previous post, don't be surprised if this is a temporary fix. If you have an antivirus program on your computer, find out if it has a security function. If so, you may have to add an exception to it, so the security part of the program doesn't block Netflix's Silverlight from scanning for the file and working.
1jckinnick 7/11/2015, 14:18 น. I know Bitdefender was never part of my machine's issue because I never had to make any changes or add any Netflix exceptions, and since my own research led me to the conclusion that there were multiple possibilities for the cause and that corruption in the Chrome user profile was the most likely culprit, I used the method I have described here several weeks ago and have since watched Netflix on nearly a daily basis since doing so with no further problem from Chrome or from Netflix. Someone who has his or her security settings such that Netflix is blocked would need to adjust those settings- but that is not the issue in the majority of cases. DanielHart 7/11/2015, 16:10 น.
Too bad, grumpy old man. Live with it. Maybe you shouldn't be online if you are that old.
As for the answers, maybe what you did worked for you, as you didn't have security software or anything else running in the background. Maybe you have a simple computer, where you only log on to check your email and watch videos and nothing else. However, there are those like me, who depend on his computer for work, and do need protection. As such, I had to provide my own work around. Okay, so don't say my way is wrong. Here is what I was told and the page they were talking about: To begin watching movies and TV shows from your Windows or Mac computer:.
Open an Internet browser and go to. Sign in to your Netflix account. Select a title to play. If you do not already have the Microsoft Silverlight plug-in installed, you may be prompted to download and install the free plug-in for your web browser. Just follow the instructions to get started. For detailed installation instructions and system requirements, see the page. I f Silverlight was not required, it would not be there.
Please stop giving the wrong advice. DanielHart 7/11/2015, 20:24 น. So Bitdefender is not security software? You have no idea what I use my computers for, and show the depth of your own ignorance with these responses. The link you posted gives proof that Silverlight is not required - the HTML5 player is listed in the first tab.
(HTML5 is not silverlight, nor is it flash). If you bother to read it, you may learn something here as well:. You might also benefit from making sure the information you gather in your research is current, as both Netflix and Chrome have made some major changes in the past couple years. I never said Bitdefender was not security software. You are making that up. Also, if you read my post correctly, if your eyes can see it, you will notice I did state you need the Silverlight plug-in to view videos. So stop talking like an old man and read first.
I do not pay attention to Gigaom.com, as they have been proven unreliable in the past. I get my information straight from the source that matters. As for security being the least likely reason for Netflix to fail is plain stupid.
Ask many others in this forum, who have the same problem I do. Maybe you won't be so quick to insult others. Regarding the comment on being a troll. When the source says it, he is only reflecting what he thinks about himself. I have resolved the problem my way, and it has worked. If anyone else wishes to learn my method, you can ask me. Otherwise, I will no longer take part in this discussion.
DanielHart 7/11/2015, 21:30 น. You may notice one of these file names:. widevinecdm.dll. widevinecdmadapter.dll. libwidevinecdm.dylib. widevinecdmadapter.plugin. libwidevinecdm.so.
libwidevinecdmadapter.so What it is: Chrome needs the Widevine Content Decryption Module (CDM) to play protected audio and video content using HTML5 media elements. Why it’s part of Chrome: Widevine CDM lets video streaming websites play protected content on Chrome, without the need for extra plugins like Flash. It is used only during playback of protected content. As to whether you said BD was not security software, read the earlier posts, where I mentioned BD several times and yet you still say maybe `I didn't have security software running. I have given advice only after seeing it proven out and after genuine research, resolving the issue mentioned by the OP on several machines including my own. You seem to be here only to argue and try and put down anyone who does not accept your words as law, and to interrupt the conversation rather than to take part in it - to me that qualifies as trolling.
To anyone serious about resolving an actual issue here, follow the steps at or read earlier posts giving instructions for resolving the issue. While it is not impossible for some off-the-wall security software to interfere with the normal function of Chrome and its components or to fail to recognize certain safe sites as safe, such as Netflix, it is unlikely to be the problem if you are using a mainstream security product which is kept up to date.
To rule security software out as the cause, simply turn your security off for a moment and try to play the video again, if it still does not play it is not your security program It is not Silverlight, nor is it Flash. Widevine CDM is used for HTML5, which is the newest standard for playing audio and video in a browser. Bobby Shaffer 7/11/2015, 22:05 น. Daniel: Whether you like it or not. The fact remains, I am right. I have read posts by technicians relating to software they created and found their advice wrong. The technicians don't know everything.
Their software may be installed on millions of computers, each with a different hardware. So don't blow me off and talk like I'm an idiot. Maybe if you worked in IT for 16+ years like I did, you can talk. Until then, keep your opinions to yourself and realize that perhaps what you know may not work for all people. It may work for your computer, but may not work for someone else's computer. Just remember, each computer is made differently.
Therefore, each computer may respond differently. Keep these things in mind, please. DanielHart, 15:30 น.
You just can't quit no matter how deep you dig yourself in, can you? Your trolling has become more and more obvious, and it does not cast you in a positive light.
Do you fully understand what you are saying? An Operating System (OS), and there are several of them - Windows being the most common - can only function in certain ways which are designed into them. The software installed on an OS can only function in the ways it is designed to function. To claim that each computer is different (I assume you mean the hardware on which the software, including the OS itself runs) and each responds differently in how the software functions only further betrays your lack of knowledge. I did say it was not impossible for security software to cause a problem.
It is listed last among the possible causes of this particular error. The simplest method for ruling out security software - no matter what the issue is - is to temporarily disable security and then try to do whatever it is you were trying to do. If it still does not work, it was not your security. Close Chrome, disable security, open Chrome, go to Netflix and try the video again - if it still doesn't work Security software was not the culprit.
Anyone who has 'worked in IT' knows that just as well as 'is it plugged in?' The most likely causes of this particular error are listed at the Netflix site I gave a link to, and will repeat below. In a way, I wish I had been your employer during those '16+ years', which would have been reduced to days, lol. The purpose of this thread is not for individuals to exercise their egos or to prove themselves right and others wrong.
It is for people experiencing a problem with Chrome to find possible answers to a problem from other Chrome users. I could care less where you worked or how much you think you know - or whether you believe you are right and know more about all software than those who design and develop and update it. Buy yourself a T-shirt. Allow other Chrome users to find help here without arguing and trolling. I guess you are hard-headed, pig-headed, and stubborn. You are obviously not a technician for saying something stupid like, 'To claim that each computer is different (I assume you mean the hardware on which the software, including the OS itself runs) and each responds differently in how the software functions only further betrays your lack of knowledge.) Only someone with a lack of knowledge about computers will say such a statement.
Man, I wrote the book on computer repair, literally. I would suggest you back off and leave well enough alone, unless you want a war with me (old man).
DanielHart, 18:19 น. I tried everything on the list, except for adding the exception.
Nothing worked. I thought maybe my Chrome was corrupted. I called Netflix and they went over everything with me. Nothing worked. They suggested I check out my security software. I disabled that software for an hour and ran Netflix. I contacted AVG, who developed the security software and spoke to a technician.
He said the software was blocking access to the site. He told me to add an exception. He went over the steps one-by-one. After I did what he said and added the exception, my problem went over and has yet to return. If you have security software on your computer, check it, as it may be blocking access to certain websites. Ande delrosario, 15:10 น.
Stop posting it. The only thing that has worked so far for many users is by adding the exception. By the way, for those who are interested, last night i went to Amazon to watch a video. The same problem occurred there. I went into my security software and set up an exception for Amazon's website. I restarted Chrome and then went to Amazon. I watched the video with no problem.
So it isn't Netflix only. I used Firefox with no problem.
To test this, I removed all exceptions from my security software. I then loaded Firefox and went to Netflix and Amazon. I saw the videos with no problem. The problem is with Chrome. It's security functions don't work.
Google keeps updating Chrome to the point that it longer works with security software like Firefox and IE or Edge does. So, to watch videos, I have to add exceptions to my security software, just to use Chrome. I am thinking about bringing my bookmarks to Firefox and use that. I used Firefox for years. The reason I switched to Chrome was because Chrome loaded faster. I heard someone say that Google will stop supporting Chrome, as they are looking into developing another type of browser.
I'm curious to know if this is true and what browser (if it is true, it is). DanielHart 1/12/2015, 0:53 น.
As I have patiently tried to explain to you before, there are several possible causes of this particular error. In fact, on one system I worked remotely on, the security software was indeed the problem. It needed updating though, after which the problem was resolved. Including one of my own, I have resolved the problem on 8 different machines now and have pretty much followed the troubleshooting steps as laid out by Netflix at the link I gave you.
There is no one single cause or fix which applies to all cases, and I cannot understand why you are so much against a systematic approach which eliminates each possibility one at a time until the answer is found. The first step in troubleshooting is to disable security software temporarily, try again, and see whether that is the issue. Another thing I fail to understand is why some Google tech has not stepped in and given some official advice in this thread. Other browsers play the HTML5 videos without issue, and those of us who prefer Chrome to other browsers might well find our preferences changing if Google remains unresponsive in such situations. I came here months ago when I experienced the problem with Widevine CDM myself. I did not find my answer here, but after discussions with others and my own research I resolved the problem. Then I kept checking in here trying to help others, mostly to no avail.
Google support staff could have addressed the issue (as Netflix eventually did) and made a resolution much easier and trustworthy for anyone to find. Hhusted 1/12/2015, 12:35 น. Unless you are an employee of Google, you don't have the answers, so stop pretending you do. You stated one time that you are an old man. I know you've tried to be helpful with tips you may have experimented on, or may have found somewhere else.
The problem is, and I said this many more times, is that each computer has different systems. There are more versions of Windows that you may not be aware of. Each computer could have a different version. In fact, there are many programs out there that do have a tendency to interact with other software and browsers. Each one in an attempt to work with or interfere with another problem. When this happens, you have choices.
Widevine Media Optimizer Ie
You can either contact the offending software company for a work-around, remove the offending software, or quit doing what you are doing that caused the problem in the first place. I've worked in IT for more than 16 years and have worked on computers, networks, and even mainframes. I have seen it all, heard it all, and worked with many computers and software to know that not any two programs are compatible with each other unless they are thoroughly tested to work together. Security software is designed for one purpose mainly: To protect your computer against hacking attempts and stop viruses, malware, and anything else that can harm your computer.
This is why you have to train your security software as to what is good or not good. That is what I am doing. However, i will say this, in order to stop having to tinker with my security software on a regular basis, I will switch over to Firefox and use that, unless Google can do something with Chrome, which I was told by Google that they won't. I really don't know how to respond to your comment that each computer may have a different version of Windows. Computers are designed and mass produced to support whatever is the latest version of Windows (or other operating system), which at present is Windows 10. If I build a system myself, whatever operating system I install, software installed on it will function (or not function) as it was designed to function.
There are different versions of Windows 10, directed at their end use - anything from home to mobile for consumers, editions aimed a business networks and even point of sale and ATM machines. However, the consumer editions used on desktops and laptops all function the same.
Widevine Media Optimizer Plugin
Microsoft is a big company, and though we often get the impression their staff does very little I am sure they could not possibly create and maintain a large number of different operating systems all at the same time. Nevertheless, believe whatever you choose to believe, but please don't try and stop other people from trying the troubleshooting steps laid out, not only by me but by Netflix techs who are not retired and working in their spare time. Again, I will point out that the first step they recommend is to find out whether the security software is the problem - which is what you seem to insist is the only possible problem.
(It was indeed the problem on one of the 8 I have personally fixed.) Then, if they find their security software is outdated or if they have to add an exception they can do so and move on, while if it is not the issue they can continue to follow the steps as laid out, which can be found at the link I gave several times. 'I really don't know how to respond to your comment that each computer may have a different version of Windows. Computers are designed and mass produced to support whatever is the latest version of Windows (or other operating system), which at present is Windows 10. If I build a system myself, whatever operating system I install, software installed on it will function (or not function) as it was designed to function.
There are different versions of Windows 10, directed at their end use - anything from home to mobile for consumers, editions aimed a business networks and even point of sale and ATM machines. However, the consumer editions used on desktops and laptops all function the same. Microsoft is a big company, and though we often get the impression their staff does very little I am sure they could not possibly create and maintain a large number of different operating systems all at the same time.' You obviously don't know the computer industry.
When a computer is built, a license is purchased from a computer company to install a certain operating system. In most cases it is Microsoft, as they have monopolized on the computer industry (when they were told by the Justice Department not to). The operating system installed will depend on what the user wants. In most cases, the company will install a default operating system (today it will be Windows 10 Home Edition) and sell it to the market.
However, Microsoft has made several versions of Windows 10, not just one. In case you want to know, here are the versions of Windows 10 that are available. Since the very first thing recommended by Netflix at is to rule out that (or discover if) security software is preventing the Chrome component from updating - and that is, so you claim, THE issue - then what is it about the advice I gave which is not right? It amazes me that someone who lays claim to such a great store of knowledge and experience would insist that there is only one possible fix (implying there is only one possible cause) and go to such great effort to try (unsuccessfully) to make himself appear to have the only answer while also trying just as hard to make others look wrong even when they incorporate your own possible fix into the suggestions for fixing the problem. Is it an ego thing with you? That may have worked for you, Eyezn, but that is not the real issue. I tried what you suggested and that didn't work.
I tried uninstalling Chrome to no avail. The only thing that worked for me was placing an exception with my security software and that did the trick. Now, if the rest of you don't have security software or an antivirus program that secures the Internet, but you still have problems, try running Chrome as administrator.
I tried it last night for the first time and found it worked for some reason. I'm going to try it again tonight to see if the video comes up. If it does, then problem solved. If it doesn't, but I add another exception, then that will be my resolution, at least for me. Even if you decided to go away from Chrome, I read the Firefox is also going to discontinue support for Silverlight and Java by the end of next year. So these third-party companies may end up having to do away with Silverlight and Java and go with HTML 5.
DanielHart 5/12/2015, 13:45 น. I have some experience, but will not claim to know more about Chrome than Google does, more about Netflix and its system than Netflix techs do, nor more about HTML5 than those who developed and contributed to it. Before the techs at Netflix had thoroughly researched the issue and published their troubleshooting guide at I had resolved the problem on my own system by renaming the Chrome folder in app datalocalGoogle to Chrome.old and reinstalling Chrome. My Chrome user profile had become corrupted.
I have since resolved the same problem on 7 other systems. On one, her Bitdefender had not been updated since I installed it for her sometime in early 2015, her Chrome had not updated in some time because she used sleep and had not rebooted in some time and simply updating BD and restarting her computer resolved the problem and got Netflix working.
(I understand that some security programs, AVG for example, have a problem with Chrome and its built in plugins.) There was a good bit more maintenance needed for her system, but that is another story. On 2, it was a simple matter of enabling the Widevine module (as well as the other three Chrome plugins, as all were disabled).
And on the other 4, I had to reinstall Chrome after renaming the old Chrome folder in app datalocalGoogle to make it inaccessible to the new install, as nothing else worked. The user data or user profile for any program can become corrupted over time, as can any data on a system. The more often you use a program, the more likely it is that some 'gremlin' will sneak in and make one small change in the data which changes the way the program operates. The best reason I know of to back a computer up on external media is that data corruption is inevitable and can affect anything from a jpg file to an installed program to vital system files.
Sometimes we have to reinstall a program or an entire operating system because of it (it is much easier to plug an external hard drive in and install a system image saved before the corruption). Everyone should use a security program, should never connect to the internet without one running, and should keep it updated. I use Bitdefender and keep Malwarebytes on my system for an occasional backup scan.
(the two do at times conflict, so BD is always on except when running MB). Adding a built in browser plugin to its list of exceptions is simply a workaround, not a solution. If up to date, security software should automatically recognize all plugins and components which come built in to a program known to be safe - it is my understanding that AVG is correcting or has corrected the issue it was having with Chrome. Google told me outside of this forum that the only long-range cure for this is for such places as Netflix and Amazon to change the way they present their videos and for security software to be updated to allow scanning of Chrome when it loads videos.
I also talked to a Netflix rep. He told me what they had was what they found on other sites and provided it for users. They said that what they provide doesn't work with all system, that each person has to discover what works on his/her system. This is what I have been trying to tell you, but you are too stubborn to realize it.
Just because what you did helped four users on your end, doesn't mean it will help others. I made that clear in a previous post. Each one has his/her own unique problem and have to find a way of solving it. If no method works, switch to Firefox. I used Firefox for six years and never had a problem with it. Security was actually better.
The negative to using it was it had a tendency to load slowly. Mozella told it did that because it would scan first before loading. Chrome doesn't do that. It just loads quickly. The most complete troubleshooting guide I have found online can be found at the Netflix link I gave repeatedly above. There is no way to know what the issue was which resolved the problem for you, since you ran through all of them and rebooted.
Often, Chrome is running in the background even after you close it (especially if it is set to start with Windows), and anytime a change is made it has to be restarted for the changes to take effect. If you have any future problems like this, after closing Chrome to restart it, simply right click in the taskbar and click on task manager - or press the windows key+x - and click on task manager.
If Task manager shows Chrome still running, click on each instance of Chrome and then end process and then reopen Chrome. Rebooting serves the same purpose, but takes longer. Juana Doe, 20:27 น.
If you have carefully followed all instructions found at and nothing worked for you, the only thing I can think of at the moment which is worth a try is to COMPLETLY remove Chrome from your computer and reinstall it. You would have to delete all registry keys related to Chrome as well all program files, program data and user profiles (The user profiles can be renamed Chrome.old). Deleting from the registry can do a lot of damage if you delete the wrong files, however, so be sure to backup your registry before you start. Before you do all that, since you tried everything suggested, let me ask whether you are certain that you renamed or deleted the chrome file in App Data (Windows key+r, type%localappdata%, hit enter, select Google, right click on Chrome and select rename, rename Chrome.old) and then uninstalled and reinstalled Chrome. Chrome must be closed when you do this, and the chrome folder must be inaccessible to the new install of Chrome. Also, be certain yyou have logged into Chrome and synched bookmarks, passwords, etc, before starting.
Netflix will work in Chrome if security software does not block the component needed to play HTML5 - provided your Chrome data or user profile is not corrupted in some way. Many people prefer Chrome over all other browsers, and are willing to take whatever steps are necessary to keep it running smoothly. Including those I went into with Team Viewer, I have corrected this issue on at least 20 different machines now. The last several, I didn't bother to go down the list, but disabled security, restarted the browser and tried updating widevine again - if that didn't work, I went directly too the clean reinstall of Chrome (the Chrome sub-folder must be renamed so the new install cannot access it and has to make a new one) as I described in my last post above, which has worked for me every time. It is not a complicated process, and anyone can do it if they can follow instructions. I have also had issues with widevine.
I went to the components page- it has a 'check for updates' button- I click it, and it says 'not up to date', but no option for a download pops up. No option to update shows up in the browser drop down either, which is supposed to mean that I do have the latest version and that everything is up to date. I go to plug ins, and it says widevine is enabled. I have gone through this several times in the last few days- I uninstalled and reinstalled many times, I got rid of avast, and windows essentials seemed to be fine with it, because it started working. The instructions say to turn off antiviral software, but I see no option to do that without uninstalling it- I don't want to do that, and it doesn't make sense that it would be the problem, anyway, since it was working with widevine just fine very recently.
I have not changed anything since, I just watched netflix on this computer before I left the house (did not shut down the computer, so no changes should have been applied), yet it is giving me the same error again. I am getting really tired of this- Fire Fox has not problem playing netflix (using it right now to watch a show), so I don't think it's likely that my end is the problem. If there is something I am missing, though, I am all ears. Brian Gratton 31/1/2016, 16:57 น.
1- closed the browser and any processes from task manager associated with chrome. Uninstalled chrome. Deleted App DataLocalGoogle. Installed chrome off the website again. Waited 30 minutes for chrome://components to install. WidevineCdm was not installed.
I check under App DataLocalGoogle and the folder for WidevineCdm was empty. Update did nothing and immediately responded with ' Status - Component not updated '. I checked chrome://plugins/ to see if plugin was present it was not there. EVERYONE STILL HAVING THIS ISSUE, make sure that you are using the correct Chrome version for your system type. The default download for Google Chrome is 32bit. If you are running a 64bit operating system, with 32bit chrome, it will likely not download updates for your Chrome components.
Uninstall chrome and reinstall: and select, 'Download Chrome for another platform' then select Windows/64bit. If you are unsure what type of operating system you have, check in your System Information (search in your start menu/cortana) for 'System Type' which will say 'x64-based PC.'
Rosemary522 13/5/2016, 23:33 น. Quit all open Chrome browsers - including this window! You may want to print the following steps.
Press the Windows key and the letter R on your keyboard. Type%userprofile%/appdata in the text field. Select the Local folder.
Select the Google folder. Select the Chrome folder. Select the User Data folder. Select the WidevineCDM folder and drag to the Recycle Bin. Right click on the Recycle Bin and select Empty Recycle Bin.
Launch the Chrome browser. Type chrome://components in the address bar and press enter.
Under the WidevineCDM plug-in, click the Check for update button. When the update is complete, you will see a message that reads Status - Component updated.
Once complete, try Netflix again. 14/5/2016, 0:03 น. I am DONE with remedies that don't work, and I am ALL but done with Chrome. Netflix and Amazon both play when I go through MIcrosoft Explorer/Edge browsers.
I am viewing both happily and merrily along until that Widevine demon finds me again and screws that up. I do little with a computer but watch movies, and this bums me out badly! I'm almost afraid to touch anything, but as soon as I get over that, and after I get over looking back over my shoulder for that Widevine freaking nemesis, Chrome is DUST. It's been too long, and I am tired of fooling with it. Bartek Ryszawa 8/6/2016, 3:15 น.
Close Chrome. From Start (or Cortana in Windows 10), search folder options. Go there and under the view tab, check show hidden files and folders. Then in Windows Explorer (File Explorer in Windows 10), under your user name, find App Data, expand that and then expand local. Expand local and find google. Open the Google folder and right click on the Chrome sub folder then rename it Chrome.old. Uninstall Chrome and reinstall it.
If you have synched with your Google account that should solve the problem. Open Chrome and Netflix should work.
It is not necessary to delete registry keys, but in order to ensure that you get a clean reinstall (which will give you an updated Chrome with all components updated as well), you have to make the Chrome folder inaccessible to the new install by renaming it or deleting it - with all instances of Chrome closed - and uninstall Chrome then reinstall it. Widevine CDM is what you are trying to update - but something else in the app data folder is preventing it from updating if it is not your security software. Netflix suddenly stopped working. Says I need Widevine CDM. All the forums say go to chrome://components - There's no Widevine CDM in components. The forums say then go to chrome://plugins - there's no Widevine CDM in plugins. I've looked in the google chrome directory - Widevine does have a folder there.
I've tried deleting the folder, nothing happened - I still had no Widevine CDM to update or enable. I've also tried going to Widevine and downloading it to try and install it, but it does not help.
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